The Narratone Business Telephone Solution has many exciting features to build your own Call Center. Scale up or down with your business.
From small offices to large offices to multi-location offices, Narratone has a solution. Use one Narratone BTS for all locations or deploy one unit for each location.
Manage your own call center with the Narratone Business Telephone System (BTS) for Call Center. Whether its outbound or inbound call centers, we have the right features for you.
Host multiple hotlines on one system. Each number has its own Interactive Voice Response or IVR. One receptionist or a team of call agents can answer for all hotlines.
Supervisors can monitor the call center operation live on their browser. View the hotline and agents activities, and monitor their calls with a click of the mouse.
Call Center Agents manage their session using the Agent Panel on their browser. With each incoming hotline call, the relevant screen is pop up. Agents can log the calls and even trigger fax or email documents to the caller.
Monitor the call center operation with a live scoreboard. All you need is a browser. Allow all users to view the current operational status of the call center.
Detailed reports are available for each hotline. Measure the performance of the agents as well as track abandoned calls. Reports are clients ready, so there is no need to re-type the report.
The Narratone Business Telephone System (BTS) for Office is great for small to large office telephony requirements. Scale up anytime or connect remote extensions or offices together to have a seamless telephone network.
Standard VoIP protocol means that you can choose your own IP Phones. Deploy them on the same location or anywhere from the Internet. Very good for small branch office deployment.
Connect with your local telco using ISDN or analog lines. SIP Trunks to Internet Telephony Service Provider (ITSP) can also be used.
Connect the users in different offices together with IP Trunks between the locations. Deploy one BTS and have all IP Phones connect to the same system. Or deploy one BTS for each location and link them up.
Standard call features like call waiting, call forwarding, call transfer, voice mail, and even send your voice mail to your email. Great for moving around.
Set up conference calls like big corporations. Create unique pin codes for each conference and have your participants dial into your system. Leader codes can also be generated to activate the conference calls.
Narratone was started in 2008 to design and build IP-PBX. Our focus was to add value in inter-office communications and call center features. Our IP-PBX have been deployed in offices and call centers in Singapore, Malaysia, Indonesia, Thailand and Qatar.
Since 2015, Narratone was merged with Mobeez. Narratone is now a product brand name under Mobeez.